FIN-01 · 01
Regulation E Error Resolution for Digital Wallets and Payment Applications
Regulation E turns a consumer complaint into a regulated clock. This brief sets out when the clock starts, which investigation window applies, when provisional credit becomes mandatory, and what must be sent in writing.
- A consumer has 60 days from the periodic statement showing the problem to assert an error; late notice generally ends the institution's resolution duty.
- The default investigation window is 10 business days, extendable to 45 calendar days only if provisional credit is given and the consumer notified.
- New accounts, point-of-sale debit transactions, and foreign-initiated transfers use longer windows — 20 business days and 90 calendar days.